Outage in Cherwell

Neurons (feature) - Service Degradation - NVU

Resolved Minor
March 25, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing a decreased performance for MQTT in Neurons NVU landscape and are actively investigating this issue. This is affecting the following: - Automation Engine actions - Patch settings - Remote Control
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/25/2025 07:19PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/25/2025 04:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/25/2025 04:57PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/25/2025 04:42PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/25/2025 04:41PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/25/2025 04:37PM

We are currently experiencing a decreased performance for MQTT in Neurons NVU landscape and are actively investigating this issue.

This is affecting the following:
- Automation Engine actions
- Patch settings
- Remote Control

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