Outage in Cin7

POS: Unable to Process POS payments with Square

Resolved Minor

June 06, 2025 - Started 11 months ago - Lasted 14 days

Incident Report

Customers are unable to process Point of Sale (POS) payments using Square, resulting in failed or incomplete transactions at checkout. We are currently investigating this incident.

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Latest Updates ( sorted recent to last )

INVESTIGATING 11 months ago - at 06/06/2025 05:50AM

Customers are unable to process Point of Sale (POS) payments using Square, resulting in failed or incomplete transactions at checkout. We are currently investigating this incident.

INVESTIGATING 10 months ago - at 06/10/2025 06:18AM

We are currently investigating this incident.

IDENTIFIED 10 months ago - at 06/11/2025 04:29AM

We've identified the root cause of the issue and are actively working on a fix. The problem affects iOS devices running iOS 18 and above, due to recent changes Apple has made to inter-app communication. Devices running iOS versions below 18 are not affected.

IDENTIFIED 10 months ago - at 06/12/2025 04:10AM

We are making good progress and are on track to resolve this shortly.

IDENTIFIED 10 months ago - at 06/13/2025 05:53AM