Outage in Cin7

Sync between Cin7 Core and QBO / Xero is slow or not working for some customers

Resolved Minor
June 26, 2025 - Started 8 days ago - Lasted 6 days

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
INVESTIGATING 8 days ago - at 06/26/2025 09:40PM

We are currently investigating this issue.

MONITORING 7 days ago - at 06/27/2025 01:50AM

The Sync issues should now be resolved and we are monitoring and checking in directly with customers who reported the issue

RESOLVED 5 days ago - at 06/29/2025 10:18PM

This incident has been resolved and the sync is processing as expected

INVESTIGATING 1 day ago - at 07/02/2025 08:01PM

Some customers are reporting slowness issues and issues processing certain items and we have re-opened our investigation

INVESTIGATING 1 day ago - at 07/02/2025 08:05PM

Some customers are reporting slowness issues and issues processing certain items and we have re-opened our investigation

MONITORING 1 day ago - at 07/03/2025 07:25AM

We implemented a fix and are currently monitoring the result. We can see that the sync speed has improved.

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