Outage in Cin7
OMNI: Issues Uploading or Updating Products from Cin7 to Shopify
Resolved Minor
July 17, 2025 - Started 15 days ago
- Lasted about 13 hours
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Outage Details
We are currently investigating an issue where users are encountering errors while uploading or updating products from Cin7 to Shopify. This may affect product sync and visibility on connected Shopify stores. Our engineering team is actively looking into the root cause, and we will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.
Latest Updates ( sorted recent to last )
INVESTIGATING
15 days ago - at 07/17/2025 10:59AM
We are currently investigating an issue where users are encountering errors while uploading or updating products from Cin7 to Shopify. This may affect product sync and visibility on connected Shopify stores. Our engineering team is actively looking into the root cause, and we will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.
IDENTIFIED
15 days ago - at 07/17/2025 12:07PM
We identified that the current issue with uploading or updating products from Cin7 to Shopify is related to a broader **global outage on Shopify’s end**.This is impacting multiple platforms and is not limited to Cin7. We recommend following Shopify’s official communications for the latest updates on their community page: u003chttps://bit.ly/4lXxix3u003e
MONITORING
14 days ago - at 07/17/2025 10:16PM
Shopify have resolved the incident.
Latest Cin7 outages
State and city are not automatically populating for AU and US Customer Addresses on the Sale order add address function - 10 days ago
OMNI: Payment Portal – Error When Making Payments - about 1 month ago
Sync between Cin7 Core and QBO / Xero is slow or not working for some customers - about 1 month ago
Return tasks not processing in certain integrations - about 2 months ago
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