Outage in Cin7
OMNI: Issues Uploading or Updating Products from Cin7 to Shopify
Resolved Minor
July 17, 2025 - Started 9 months ago
- Lasted about 13 hours
Incident Report
We are currently investigating an issue where users are encountering errors while uploading or updating products from Cin7 to Shopify. This may affect product sync and visibility on connected Shopify stores. Our engineering team is actively looking into the root cause, and we will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.
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Latest Updates ( sorted recent to last )
INVESTIGATING
9 months ago - at 07/17/2025 10:59AM
We are currently investigating an issue where users are encountering errors while uploading or updating products from Cin7 to Shopify. This may affect product sync and visibility on connected Shopify stores. Our engineering team is actively looking into the root cause, and we will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.
IDENTIFIED
9 months ago - at 07/17/2025 12:07PM
We identified that the current issue with uploading or updating products from Cin7 to Shopify is related to a broader **global outage on Shopify’s end**.This is impacting multiple platforms and is not limited to Cin7. We recommend following Shopify’s official communications for the latest updates on their community page: u003chttps://bit.ly/4lXxix3u003e
MONITORING
9 months ago - at 07/17/2025 10:16PM
Shopify have resolved the incident.
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