Outage in Cin7

Shopify - Shipping information not being updated

Resolved Minor
September 30, 2025 - Started 29 days ago - Lasted 1 day

Incident Report

We are currently investigating this incident, and will keep you posted once we identify the issue.

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Latest Updates ( sorted recent to last )
INVESTIGATING 29 days ago - at 09/30/2025 07:43PM

We are currently investigating this incident, and will keep you posted once we identify the issue.

IDENTIFIED 29 days ago - at 10/01/2025 04:50AM

We have identified the issue that is causing the error below. Shopify update failed for xxxxxxx. Picking location(s) xxxxxxxxx, might not have enough stock or there is a mapping issue. This affects products xxxxxxxx We will be deploying a fix shortly. Thank you for bearing with us.

MONITORING 29 days ago - at 10/01/2025 06:42AM

We implemented a fix and are currently monitoring the result.

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