Outage in Cin7
Cin7 Core: Cin7 Pay Errors impacting some customers
Resolved Minor
June 01, 2026 - Started 18 days ago
- Lasted about 5 hours
Incident Report
Some Cin7 Pay merchants using Core may experience errors when accessing embedded payment components or processing payments directly within the Sales module. Payments initiated through document templates (quotes, orders, invoices) and the B2B Portal continue to process normally. We have escalated the issue to Stripe, who is actively working on a resolution. We will provide updates as they become available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
18 days ago - at 06/01/2026 08:47PM
Some Cin7 Pay merchants using Core may experience errors when accessing embedded payment components or processing payments directly within the Sales module. Payments initiated through document templates (quotes, orders, invoices) and the B2B Portal continue to process normally. We have escalated the issue to Stripe, who is actively working on a resolution. We will provide updates as they become available.
IDENTIFIED
18 days ago - at 06/01/2026 09:21PM
We are continuing to work on a fix for this incident with our payment partner Stripe. This incident is also impacting new sign-ups and payments from document templates.
MONITORING
17 days ago - at 06/01/2026 11:05PM
We implemented a fix and are currently monitoring the result.
Latest Cin7 outages
B2B Portal is failing to load. - 5 days ago
Servers are busy error - 11 days ago
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