Outage in Cin7
Core Passkey Login Unavailable
Resolved Minor
September 20, 2026 - Started 15 days ago
- Lasted 2 days
Incident Report
We are continuing to work on a fix for this incident.
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Latest Updates ( sorted recent to last )
IDENTIFIED
15 days ago - at 09/21/2026 12:43AM
We are continuing to work on a fix for this incident.
MONITORING
14 days ago - at 09/21/2026 11:14AM
We implemented a fix and are currently monitoring the result.
INVESTIGATING
15 days ago - at 09/20/2026 09:57PM
We are investigating an issue where the Passkey login option is not appearing. Users without an alternate authenticator setup are currently unable to log in.
INVESTIGATING
15 days ago - at 09/20/2026 11:54PM
We are continuing to work on a fix for the Passkey login issue. In the meantime, using an alternative browser like Microsoft Edge appears to resolve the issue for some users. We will provide another update as soon as we have more progress.
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