Outage in Cin7
Issue with Automatic Order Downloads
Resolved Major
October 22, 2026 - Started 18 days ago
- Lasted about 14 hours
Incident Report
We implemented a fix and are currently monitoring the result.
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Latest Updates ( sorted recent to last )
MONITORING
18 days ago - at 10/23/2026 01:21AM
We implemented a fix and are currently monitoring the result.
INVESTIGATING
18 days ago - at 10/22/2026 01:09PM
Orders from some eCommerce and marketplace integrations are not auto downloading into Cin7 Omni. We are aware of the issue and are working to resolve it. In the meantime, please manually click **Download Orders** to download your orders as expected. Additionally, **Amazon Seller Integration – Manual Order Download Issue:** Clicking **Download Orders** results in an error. We are aware of this issue and are working to resolve it.
IDENTIFIED
18 days ago - at 10/22/2026 08:38PM
We are continuing to work on a fix for this incident.
Latest Cin7 outages
Cin7 Core: System Slowness - about 16 hours ago
Ecommerce Orders not processing in Core - about 23 hours ago
Email delivery failure - Cin7 Core - 20 days ago
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