Outage in Ciptex
Major Incident - Calls via payment platform are failing
Resolved Minor
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Outage Details
Components affected
Ciptex Agent Assisted Payments DTMFLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to investigate this issue.
Inbound and outbound calls are experiencing failures through our payments platform. This issue is impacting customers who rely on Agent-Assisted Payments. We will provide an update as soon as we have more information available.
We are aware of a major incident where inbound/outbound calls via our payment platform are failing - we are investigating it actively and will provide an update as soon as we have more information available.
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