Outage in Ciptex

Major Incident - Calls via payment platform are failing

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of a major incident where inbound/outbound calls via our payment platform are failing - we are investigating it actively and will provide an update as soon as we have more information available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/28/2023 10:05AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 09/28/2023 08:18AM

We are continuing to investigate this issue.

IDENTIFIED about 1 year ago - at 09/28/2023 08:17AM

Inbound and outbound calls are experiencing failures through our payments platform. This issue is impacting customers who rely on Agent-Assisted Payments. We will provide an update as soon as we have more information available.

INVESTIGATING about 1 year ago - at 09/28/2023 08:11AM

We are aware of a major incident where inbound/outbound calls via our payment platform are failing - we are investigating it actively and will provide an update as soon as we have more information available.

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