Outage in Ciptex

Twilio - Voice Quality Issues on Calls to France

Resolved Minor
October 01, 2024 - Started 3 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Twilio become aware of a potential issue with voice quality issues on calls to France. Twilio engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 04:55AM

This incident has been resolved.

MONITORING 3 months ago - at 10/01/2024 08:00PM

We have started seeing recovery for the voice quality issue on calls to France affecting a subset of Twilio phone numbers. Twilio will continue to monitor to ensure a full recovery. We expect to provide another update as soon as more information becomes available.

IDENTIFIED 3 months ago - at 10/01/2024 04:22PM

The issue causing call quality issues to France for a subset of Twilio phone numbers has been identified. Twilio is actively working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

INVESTIGATING 3 months ago - at 10/01/2024 02:46PM

Twilio become aware of a potential issue with voice quality issues on calls to France. Twilio engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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