Outage in Ciptex

Twilio - Call Quality Issue to a Subset of Twilio Phone Numbers in UK

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

Twilio are observing call quality issues to a subset of Twilio phone numbers in UK. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
Components affected
Ciptex Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2025 09:47AM

We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.

INVESTIGATING about 1 month ago - at 03/20/2025 09:42AM

Twilio continues to observe call quality issues to a subset of Twilio phone numbers in UK. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/19/2025 10:36PM

Twilio continues to observe call quality issues to a subset of Twilio phone numbers in UK. They are currently working with their carrier partner to resolve the issue and expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/19/2025 01:59PM

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/19/2025 12:39PM

Twilio are observing call quality issues to a subset of Twilio phone numbers in UK. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

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