Twilio - Elevated HTTP 500 Errors affecting Multiple Products

Twilio are continuing our investigation and have discovered Programmable Messaging - Whatsapp and RCS media are affected by the Elevated Errors Affecting Multiple Products. We will provide another update in 60 minutes or as soon as more information becomes available.

Twilio are seeing partial recovery and is scaling systems to handle the influx of traffic. Programmable Messaging and Programmable Voice are fully recovered. However, Twilio are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

Twilio have activated their incident response team and has all hands on deck working on remediation. They are partnering directly with AWS on the incident and have also escalated to their leadership. At this time, Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

Twilio are seeing partial recovery and are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.

Twilio have activated their incident response team and have all hands on deck working on remediation. Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

Twilio are seeing partial recovery and are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio have activated their incident response team and have all hands on deck working on remediation. They are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.

Twilio at this time are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio have activated their incident response team and have all hands on deck working on remediation. Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.

Twilio at this time are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Twilio have activated their incident response team and have all hands on deck working on remediation. Twilio are partnering directly with AWS on the incident and have also escalated to their leadership. At this time Twilio do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.

We are continuing to investigate this issue.

Twilio are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Their engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.

Twilio are currently investigating an elevated rate of HTTP 500 errors . Their engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available