Outage in Ciptex
Twilio - Issue with Flex historical reporting
Resolved MinorIncident Report
Twilio is currently experiencing an outage with Flex Insights Historical Reporting platform due to an issue with their BI vendor, GoodData. As a result, the GoodData UI is inaccessible and historical data is unavailable across impacted workspaces. At this time, 71 customers are affected, and the number may continue to increase. They are actively working with the vendor to resolve the issue as quickly as possible. Please expect next update in 1 hour.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/29/2025 08:18PM
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
INVESTIGATING
5 months ago - at 10/29/2025 07:47PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 10/29/2025 07:46PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 10/29/2025 07:36PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 10/29/2025 07:19PM
Twilio is currently experiencing an outage with Flex Insights Historical Reporting platform due to an issue with their BI vendor, GoodData. As a result, the GoodData UI is inaccessible and historical data is unavailable across impacted workspaces. At this time, 71 customers are affected, and the number may continue to increase. They are actively working with the vendor to resolve the issue as quickly as possible. Please expect next update in 1 hour.
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