Outage in Ciptex

Twilio - Issue with Flex historical reporting

Resolved Minor
October 29, 2025 - Started about 14 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Twilio is currently experiencing an outage with Flex Insights Historical Reporting platform due to an issue with their BI vendor, GoodData. As a result, the GoodData UI is inaccessible and historical data is unavailable across impacted workspaces. At this time, 71 customers are affected, and the number may continue to increase. They are actively working with the vendor to resolve the issue as quickly as possible. Please expect next update in 1 hour.

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/29/2025 08:18PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING about 13 hours ago - at 10/29/2025 07:47PM

We are continuing to investigate this issue.

INVESTIGATING about 13 hours ago - at 10/29/2025 07:46PM

We are continuing to investigate this issue.

INVESTIGATING about 13 hours ago - at 10/29/2025 07:36PM

We are continuing to investigate this issue.

INVESTIGATING about 14 hours ago - at 10/29/2025 07:19PM

Twilio is currently experiencing an outage with Flex Insights Historical Reporting platform due to an issue with their BI vendor, GoodData. As a result, the GoodData UI is inaccessible and historical data is unavailable across impacted workspaces. At this time, 71 customers are affected, and the number may continue to increase. They are actively working with the vendor to resolve the issue as quickly as possible. Please expect next update in 1 hour.

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