Outage in Ciptex

Twilio - Flex Insights Outage

Resolved Major
November 13, 2025 - Started about 13 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 11/13/2025 02:19PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING about 13 hours ago - at 11/13/2025 01:19PM

Twilio are currently experiencing an outage with Flex Insights due to an issue with their BI vendor. We will provide further updates in 1 hour or as they become available.

INVESTIGATING about 13 hours ago - at 11/13/2025 01:16PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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