Outage in Ciptex

Webhook Response Error Code 15000

Resolved Minor

November 20, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently aware of issues affecting inbound and outbound call handling for customers using Twilio Voice. Calls may fail, and webhook requests may return error code 15000. This issue originates from Twilio’s platform and is actively being investigated on their side. Our systems are operating normally, but affected workflows may experience disruptions due to Twilio’s degraded service. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/20/2025 11:27PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 4 months ago - at 11/20/2025 11:02PM

Twilio engineers have deployed a fix and are monitoring performance. Please note that this issue impacted webhook responses and did not impact Voice calls. Twilio is hoping to provide next update in 30 minutes.

INVESTIGATING 4 months ago - at 11/20/2025 10:56PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/20/2025 10:52PM

We are currently aware of issues affecting inbound and outbound call handling for customers using Twilio Voice. Calls may fail, and webhook requests may return error code 15000. This issue originates from Twilio’s platform and is actively being investigated on their side.

Our systems are operating normally, but affected workflows may experience disruptions due to Twilio’s degraded service. We will provide updates as more information becomes available.

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