Outage in Ciptex

Twilio - Elevated Call Failures over Twilio Interconnect in US1 region

Resolved Minor

December 19, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

Twilio are investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 1 hour or as soon as more information becomes available

Components affected

Ciptex Twilio SIP Interface Ciptex Twilio PSTN

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/19/2025 11:28PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING about 1 month ago - at 12/19/2025 08:46PM

Twilio are still investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING about 1 month ago - at 12/19/2025 06:56PM

Twilio are still investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING about 1 month ago - at 12/19/2025 04:58PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 12/19/2025 04:09PM

Twilio are investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 1 hour or as soon as more information becomes available

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