Outage in Ciptex

Twilio - Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom

Minor

January 27, 2026 - Started about 6 hours ago
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Components affected

Ciptex Twilio PSTN

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Latest Updates ( sorted recent to last )

MONITORING about 5 hours ago - at 01/27/2026 11:44PM

Twilio have started seeing recovery for Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. They will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 01/27/2026 10:51PM

Twilio are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 01/27/2026 10:49PM

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