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Outage in Ciptex

Twilio - Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom

Resolved Minor
January 27, 2026 - Started 22 days ago - Lasted about 12 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio PSTN

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 01/28/2026 10:31AM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 21 days ago - at 01/28/2026 08:12AM

Twilio has started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. Twilio will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 21 days ago - at 01/28/2026 04:27AM

Twilio are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

MONITORING 21 days ago - at 01/27/2026 11:44PM

Twilio have started seeing recovery for Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. They will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 01/27/2026 10:51PM

Twilio are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 01/27/2026 10:49PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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