Outage in Ciptex
Twilio - Flex Agents Intermittently Unable to Accept Inbound Voice Calls in Flex
Major
February 12, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 hour ago - at 02/12/2026 02:25PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 hour ago - at 02/12/2026 02:25PM
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 02/12/2026 12:50PM
Twilio monitoring systems have detected a potential issue Flex. Twilio engineering teams have been alerted and are actively investigating. We will update as soon as we have more information.
INVESTIGATING
about 3 hours ago - at 02/12/2026 12:45PM
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
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