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Outage in Ciptex

Potential issue affecting Twilio WhatsApp Sender Details

Resolved Minor
March 05, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/05/2026 10:45PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 1 day ago - at 03/05/2026 10:35PM

Twilio is observing a recovery in the display of WhatsApp phone number details. We are monitoring the service to ensure a full recovery and provide another update as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/05/2026 06:52PM

Twilio monitoring systems have detected a potential issue with WhatsApp phone numbers not being displayed correctly. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.

INVESTIGATING 1 day ago - at 03/05/2026 06:43PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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