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Outage in Ciptex

Segment - Degraded performance in Audiences and Journeys UI

Resolved Minor
March 09, 2026 - Started 2 days ago - Lasted about 12 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio Segment

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/10/2026 03:03AM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

IDENTIFIED 1 day ago - at 03/09/2026 08:24PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 03/09/2026 08:23PM

Segment users may experience slow loading and intermittent UI errors on Audiences and Journeys pages. The team has identified the root cause of the issue and is working now to mitigate the issue.

INVESTIGATING 2 days ago - at 03/09/2026 02:41PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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