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Outage in Ciptex

SPOKE Incident - Inbound calls failure to subsets of AU and NZ numbers

Resolved Major
July 06, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 07/06/2026 05:48AM

This incident has been resolved.

IDENTIFIED 13 days ago - at 07/06/2026 05:25AM

The issue has been identified and a fix is being implemented.

We will provide further updates on the issue when we have more information.

INVESTIGATING 13 days ago - at 07/06/2026 04:55AM

We are continuing to investigate this issue, and will provide further updates on the issue when we have more information.

INVESTIGATING 13 days ago - at 07/06/2026 04:23AM

We are continuing to investigate this issue.

INVESTIGATING 13 days ago - at 07/06/2026 04:23AM

We have received reports of failures around inbound calls to specific subsets of Australia and New Zealand numbers. We're working closely with our upstream provider to identify the root cause.

We'll be providing updates on the issue when we have more information.

INVESTIGATING 13 days ago - at 07/06/2026 04:18AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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