Outage in Ciptex

Twilio - Video Room Settings Not Loading

Resolved Minor

September 15, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Components affected

Ciptex Twilio Group Rooms

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/15/2026 05:09PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

INVESTIGATING 1 day ago - at 09/15/2026 03:44PM

Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 09/15/2026 03:42PM

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