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Outage in Ciptex

Twilio - Voice Call Post Dial Delay from a Subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to Multiple Networks in Multiple Countries

Resolved Minor
October 15, 2026 - Started about 24 hours ago - Lasted about 11 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Components affected
Ciptex Twilio PSTN

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/16/2026 05:57AM

The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.

MONITORING about 20 hours ago - at 10/15/2026 10:10PM

Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available

MONITORING about 21 hours ago - at 10/15/2026 09:17PM

Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 23 hours ago - at 10/15/2026 07:35PM

Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 3 hours or as soon as more information becomes available.

IDENTIFIED about 24 hours ago - at 10/15/2026 07:04PM

Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 24 hours ago - at 10/15/2026 07:01PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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