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Outage in Ciptex

Twilio - One-Way Audio on Voice Calls from Network Subscribers to a Subset of Twilio UK Numbers

Resolved Minor
October 16, 2026 - Started about 9 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/16/2026 04:16PM

The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.

INVESTIGATING about 8 hours ago - at 10/16/2026 11:05AM

Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Twilio is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 10/16/2026 09:56AM

Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 9 hours ago - at 10/16/2026 09:54AM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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