Outage in Ciptex

Service disruption on RACE eSign

Resolved Minor

November 04, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 11/04/2026 05:16PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING 7 days ago - at 11/04/2026 04:53PM

Since 16:30 UTC, we have observed a stabilization of RACE eSign.

Our teams are continuing their analysis and are performing a full verification of our infrastructure and application services to confirm the service is fully restored.

INVESTIGATING 7 days ago - at 11/04/2026 04:30PM

Since 6:11 UTC we have been experiencing an incident affecting RACE eSign.

Our teams are actively investigating the issue, and we will share an update as soon as we have more information, and no later than 30 minutes from now.

INVESTIGATING 7 days ago - at 11/04/2026 04:29PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 11/04/2026 04:27PM

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