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Outage in Ciptex

WhatsApp Business API Errors

Resolved Minor
November 09, 2026 - Started 1 day ago - Lasted about 17 hours
Official incident page

Incident Report

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 11/10/2026 01:03PM

Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

MONITORING about 19 hours ago - at 11/10/2026 10:54AM

Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers.

We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 21 hours ago - at 11/10/2026 08:52AM

We are continuing to monitor for any further issues.

MONITORING about 24 hours ago - at 11/10/2026 05:46AM

Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers.

We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 11/10/2026 12:05AM

We have identified the issue of message send failures for WhatsApp Business API.

Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages.

We are working to restore service and will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/09/2026 08:39PM

We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages.

We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/09/2026 08:37PM

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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