Outage in Cirrus Insight

Cirrus Insight 19 Gmail Sidebar Issue

Resolved Major
June 18, 2024 - Started 6 months ago - Lasted 3 days
Official incident page

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Outage Details

Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period. Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available. We apologize for any inconvenience.
Components affected
Cirrus Insight Gmail
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/21/2024 12:21PM

This vendor issue has been resolved.

We apologize for any inconvenience.

MONITORING 6 months ago - at 06/21/2024 12:35AM

This outstanding authorization problem was identified as an issue stemming from a third party vendor and has been corrected.

We are continuing to monitor.

INVESTIGATING 6 months ago - at 06/18/2024 03:02PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 06/18/2024 03:01PM

Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period.

Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available.

We apologize for any inconvenience.

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