Outage in Cirrus Insight

AWS Issues With Chat and 19 Product

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 21 hours
Official incident page

Incident Report

AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to customersupport@cirrusinsight.com stating the issue you may be experiencing.
Components affected
Cirrus Insight Email Tracking Cirrus Insight Calendar Sync Cirrus Insight Gmail Cirrus Insight Outlook Cirrus Insight Account Management Dashboard Cirrus Insight Email Sync Cirrus Insight Book Meeting Cirrus Insight Personal Scheduling Page Cirrus Insight for Google Calendar Tab Cirrus Insight Flight Plans Cirrus Insight Attach.io Cirrus Insight cirrusinsight.com

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/21/2025 12:19PM

This incident has been resolved.

INVESTIGATING 5 days ago - at 10/20/2025 03:01PM

AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application.

This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to customersupport@cirrusinsight.com stating the issue you may be experiencing.

Latest Cirrus Insight outages

Link Tracking Issues - 6 months ago
Cirrus Insight Side Panel Contact List Issues - about 1 year ago
Cirrus Insight 19 Gmail Sidebar Issue - over 1 year ago
Cirrus Insight Sync Services Issue - over 1 year ago
Intermittent Dashboard and Side Panel Latency Issues - over 1 year ago

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