Outage in Cirrus Insight

Link Tracking Issues

Resolved Minor

April 28, 2025 - Started 9 months ago - Lasted about 21 hours
Official incident page

Incident Report

A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data. Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.

Components affected

Cirrus Insight Email Tracking

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 04/29/2025 12:06PM

This incident has been resolved

MONITORING 9 months ago - at 04/29/2025 12:09AM

A fix has been deployed and we're monitoring the situation.

IDENTIFIED 9 months ago - at 04/28/2025 03:19PM

This issue has been identified and a fix is being deployed to address the Bad Gateway errors.

INVESTIGATING 9 months ago - at 04/28/2025 03:08PM

A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data.

Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.

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