Outage in Cisco AI Defense

Tenant Onboarding Disruption

Resolved Major

July 22, 2026 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

What's happening: We're currently experiencing an issue in the tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1 and eu-central-1 regions. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now.

Components affected

Cisco AI Defense API

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 07/22/2026 11:13AM

Issue fixed.
Affected tenants are re-onboarded as well

IDENTIFIED 11 days ago - at 07/22/2026 09:22AM

What's happening: We're currently experiencing an issue in the tenant onboarding flow that is preventing some new tenants from being onboarded successfully.

Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1 and eu-central-1 regions.

Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated.

Note: No impact to existing customers, new onboarding is stalled for now.

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