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Outage in Cisco AI Defense

Image Fetch Issues for Hybrid

Resolved Minor
August 25, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating image fetch issues for AI Defense Hybrid customers. We will provide updates as the investigation progresses.
Components affected
Cisco AI Defense API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/26/2026 02:56AM

The issue has been resolved.

MONITORING about 1 month ago - at 08/26/2026 02:42AM

A fix has been implemented. We are monitoring results.

IDENTIFIED about 1 month ago - at 08/26/2026 12:23AM

We are continuing to work on the mitigation. Note that customers are not impacted unless they upgrade or otherwise have an environmental event that triggers a re-fetch of images.

IDENTIFIED about 1 month ago - at 08/25/2026 11:22PM

We are continuing to work on the mitigation. Note that customers are not impacted unless they upgrade or otherwise have an environmental event that triggers a re-fetch of images.

IDENTIFIED about 1 month ago - at 08/25/2026 10:44PM

We are continuing to work on implementing the mitigation.

IDENTIFIED about 1 month ago - at 08/25/2026 10:07PM

We are working to evaluate and implement one possible mitigation.

IDENTIFIED about 1 month ago - at 08/25/2026 09:33PM

The issue has been identified as an upstream provider issue. We are researching possible mitigations.

INVESTIGATING about 1 month ago - at 08/25/2026 09:13PM

We are investigating image fetch issues for AI Defense Hybrid customers. We will provide updates as the investigation progresses.

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