Outage in Cisco Secure Email Threat Defense
Degraded Data Visibility in Dashboard and Messaging Views
Resolved MinorIncident Report
We are currently investigating an issue impacting data visibility and search functionality for a subset of customers.
Some users may experience missing data specifically in the Dashboard and Messaging views, as well as incomplete search results. Data ingestion is not impacted, and no data loss has occurred.
We are working to restore normal functionality and will provide updates as progress is made.
Components affected
Cisco Secure Email Threat Defense Management PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/01/2026 02:45PM
The issue has been fully resolved and all services are now operating normally. Dashboard and Messaging views have been restored, and search results are complete.
If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
MONITORING
8 days ago - at 05/01/2026 08:22AM
As of 7:35 UTC, the issue has been resolved and functionality has been restored to normal. We are actively monitoring the system to ensure continued stability.
INVESTIGATING
9 days ago - at 04/30/2026 04:45PM
We are currently investigating an issue impacting data visibility and search functionality for a subset of customers.
Some users may experience missing data specifically in the Dashboard and Messaging views, as well as incomplete search results. Data ingestion is not impacted, and no data loss has occurred.
We are working to restore normal functionality and will provide updates as progress is made.
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