Outage in Cisco Security Cloud
AI Defense Tenant Onboarding Disruption
Resolved MajorIncident Report
Summary AI Generated
**Cisco Security Cloud – AI Defense Tenant Onboarding Disruption** A defect in the AI Defense tenant onboarding flow prevented new tenants from being successfully onboarded in the ap-northeast-1 region, affecting the AI Defense API for approximately 1.5 hours. Existing customers were not impacted; only new tenant onboarding was stalled. The root cause was identified and resolved, with AI Defense confirmed fully operational as of July 22, 2026.
What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully.
Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1.
Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated.
Note: No impact to existing customers, new onboarding is stalled for now
Components affected
Cisco Security Cloud AI Defense APITrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/22/2026 11:16AM
The issue has been resolved, and AI Defense is now operational.
INVESTIGATING
12 days ago - at 07/22/2026 09:48AM
What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully.
Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1.
Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated.
Note: No impact to existing customers, new onboarding is stalled for now
Latest Cisco Security Cloud outages
Security Cloud Control sign on issue - 25 days ago
SCC - Enabling firewall not working - 2 months ago
SCC Sign-On Affected by Duo Authentication Outage - 8 months ago
CCI/SCSO Redirection issue - 8 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
