Cisco Secure Connect - New Connection Provisioning Impact in Frankfurt, London and Copenhagen

Certificate provisioning has returned to normal processing, and new connection provisioning and onboarding requests are completing successfully.

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Certificate provisioning recovery remains in progress. Pending and new connection provisioning or customer onboarding requests may still be delayed while the backlog is being worked through.

Copenhagen is also experiencing delays for pending and new connection or onboarding requests due to the certificate provisioning backlog.

Certificate provisioning is recovering, and provisioning requests are being processed.

A backlog remains, and pending or new connection provisioning and customer onboarding requests may be delayed. We are monitoring processing and will provide the next update once normal provisioning timelines have been confirmed.

We have identified certificate provisioning timeouts related to the new connection provisioning impact.

We are working to restore normal provisioning and will provide the next update as progress is made.

We are continuing to investigate this issue.

We are investigating an issue affecting a subset of Cisco Secure Connect customers associated with the Frankfurt and London data centers.

Affected customers may be unable to create new connections or complete new customer onboarding. Existing connected users are expected to continue using the service without disruption.

The impact is limited to new connection provisioning for customers associated with the affected head ends. We are working to restore normal provisioning and will provide the next update as more information becomes available.