Outage in Cisco Umbrella
Cisco Umbrella - Cloud Delivered Firewall User Identity Policy Enforcement Issue - Singapore
Resolved MinorIncident Report
Summary AI Generated
Cisco Umbrella's Cloud Delivered Firewall in Singapore experienced a 31-minute issue where policy enforcement failed for new traffic and users requiring fresh identity validation, causing affected traffic to be blocked when user identity context could not be obtained. Existing authenticated sessions and established traffic flows were unaffected. The issue was resolved and services returned to normal operation.
Affected customers using Cisco Umbrella Cloud Delivered Firewall through Singapore may experience policy enforcement failures for new traffic or new users that require fresh user identity validation. New tunnels are expected to establish successfully. However, traffic from users behind those tunnels may be blocked if Umbrella cannot obtain the required user identity context for policy evaluation. Existing authenticated sessions and established traffic flows are not expected to be impacted unless they require new identity validation.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/04/2026 08:17PM
The issue affecting Cisco Umbrella Cloud Delivered Firewall policy enforcement in Singapore has been resolved. Services have returned to normal operation.
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INVESTIGATING
8 days ago - at 08/04/2026 07:50PM
Affected customers using Cisco Umbrella Cloud Delivered Firewall through Singapore may experience policy enforcement failures for new traffic or new users that require fresh user identity validation. New tunnels are expected to establish successfully. However, traffic from users behind those tunnels may be blocked if Umbrella cannot obtain the required user identity context for policy evaluation. Existing authenticated sessions and established traffic flows are not expected to be impacted unless they require new identity validation.
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