Outage in Cisco Umbrella
[Cisco Secure Connect] - Intermittent Service Disruption in Multiple Regions
Resolved MajorIncident Report
Summary AI Generated
Cisco Secure Connect experienced a major connectivity disruption lasting approximately 95 hours, caused by an infrastructure provider issue affecting data centers across Europe (Germany, Milan, Stockholm), India (West and South), and Africa (South Africa). Affected sites were taken out of rotation, with customers automatically redirected to available sites, though those with only affected sites provisioned faced connectivity challenges; EU/Frankfurt customers also temporarily lost access to reporting data older than 30 days. All affected sites were fully restored by August 19, 2026, with connectivity and reporting returning to normal.
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/19/2026 09:04AM
All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
MONITORING
15 days ago - at 08/18/2026 01:11AM
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue.
Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time.
We are continuing to monitor and will provide more information as it becomes available.
MONITORING
16 days ago - at 08/16/2026 03:58PM
Amsterdam, Mumbai, Chennai, Cape Town, Milan, and Stockholm are back in rotation.
No customer action is required.
MONITORING
17 days ago - at 08/15/2026 04:31PM
Cisco has taken the affected sites out of rotation: Frankfurt, Amsterdam, Mumbai, Chennai, Cape Town, Milan, and Stockholm.
Customers attempting to connect through these sites will be automatically redirected to other available sites. Customers that only have the affected sites provisioned are encouraged to provision additional sites to maintain connectivity.
We are continuing to monitor and will provide more information as it becomes available.
MONITORING
17 days ago - at 08/15/2026 02:48PM
We are continuing to monitor connectivity for the affected sites while awaiting further updates from our infrastructure provider.
INVESTIGATING
17 days ago - at 08/15/2026 09:52AM
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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