Outage in CivicPlus
HCMS down and not responding
Resolved Minor
May 20, 2026 - Started 15 days ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue affecting HCMS. Users may experience issues getting to the HCMS or loading content in other products. We will provide an update within 1 hour or sooner if additional information becomes available.
Components affected
CivicPlus Login CivicPlus Login CivicPlus Process Automation and Digital Services CivicPlus Municipal Websites Evolve CivicPlus Payments CivicPlus Payments CivicPlus Login CivicPlus Recreation ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
15 days ago - at 05/20/2026 07:33PM
We are investigating continued performance degradation on the Headless Content Management System (HCMS) which impacts the following:
• Evolve - Content loading
• Recreation Management - Document Management
• PADS - Form submission data syncing to the HCMS
MONITORING
15 days ago - at 05/20/2026 07:25PM
A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
MONITORING
15 days ago - at 05/20/2026 07:15PM
A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
RESOLVED
15 days ago - at 05/20/2026 07:13PM
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.
INVESTIGATING
15 days ago - at 05/20/2026 06:52PM
We are currently investigating an issue affecting HCMS. Users may experience issues getting to the HCMS or loading content in other products. We will provide an update within 1 hour or sooner if additional information becomes available.
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