Outage in CivicPlus
Degraded Performance - Payments
Resolved Minor
October 09, 2026 - Started 4 days ago
- Lasted 3 days
Incident Report
We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: https://status.cardconnect.com/incidents/fjm9p1srtpn8
If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support.
Components affected
CivicPlus Community Development CivicPlus Payments CivicPlus Municipal Websites Central CivicPlus Payments CivicPlus NextRequest CivicPlus Payments CivicPlus Process Automation and Digital Services CivicPlus Payments CivicPlus Recreation Management CivicPlus PaymentsTrusted by 1,000+ teams
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4 days ago - at 10/09/2026 05:38PM
We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: https://status.cardconnect.com/incidents/fjm9p1srtpn8
If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support.
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