Outage in Clari
Copilot Smart Summaries are delayed
Resolved MinorIncident Report
Summary AI Generated
Clari Copilot Smart Summaries were unavailable for approximately 16.7 hours due to a third-party outage, preventing summaries from being generated for Copilot calls. Call processing itself continued to function normally throughout the incident. The issue was resolved and confirmed fixed for all impacted users.
Our engineering teams are aware of this issue related to a third-party outage and are monitoring the progress of that issue.
Smart summaries are not being generated for Copilot calls. Call processing is still working and summaries will be generated once the outage is resolved.
Components affected
Clari CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 09/09/2026 12:39PM
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
MONITORING
1 day ago - at 09/08/2026 07:57PM
Our engineering teams are aware of this issue related to a third-party outage and are monitoring the progress of that issue.
Smart summaries are not being generated for Copilot calls. Call processing is still working and summaries will be generated once the outage is resolved.
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