Outage in ClassLink

Missing Apps

Resolved Minor

April 03, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers may experience missing apps on their LaunchPad My Apps screen. The missing apps are assigned by Roster Server. This issue does not impact apps assigned by LaunchPad profiles, groups, or users. The root cause appears to be related to a caching issue. The team is aware of the issue and started a rebuild of the cache in Roster Server for those customers. Please get in touch with us at helpdesk@classlink.com if Roster Server assigned apps are missing.

Components affected

ClassLink My Apps

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 04/03/2023 04:33PM

The cache rebuild for problematic Roster Servers has been completed. All Roster Server assigned apps should now appear in My Apps. Thank you for your patience.

IDENTIFIED about 3 years ago - at 04/03/2023 02:18PM

Some customers may experience missing apps on their LaunchPad My Apps screen. The missing apps are assigned by Roster Server. This issue does not impact apps assigned by LaunchPad profiles, groups, or users. The root cause appears to be related to a caching issue. The team is aware of the issue and started a rebuild of the cache in Roster Server for those customers.

Please get in touch with us at helpdesk@classlink.com if Roster Server assigned apps are missing.

Latest ClassLink outages

Roster Server Import Settings Issue - 15 days ago

LaunchPad Authentication/Logins - 3 months ago

Elevated errors with SAML IdP - 4 months ago

My Apps Login Issues - 6 months ago

ClassLink Sign In Issues Due to Amazon AWS - 6 months ago

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