Outage in ClassLink

Missing Apps

Resolved Minor
April 03, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers may experience missing apps on their LaunchPad My Apps screen. The missing apps are assigned by Roster Server. This issue does not impact apps assigned by LaunchPad profiles, groups, or users. The root cause appears to be related to a caching issue. The team is aware of the issue and started a rebuild of the cache in Roster Server for those customers. Please get in touch with us at helpdesk@classlink.com if Roster Server assigned apps are missing.
Components affected
ClassLink My Apps

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 04/03/2023 04:33PM

The cache rebuild for problematic Roster Servers has been completed. All Roster Server assigned apps should now appear in My Apps. Thank you for your patience.

IDENTIFIED almost 3 years ago - at 04/03/2023 02:18PM

Some customers may experience missing apps on their LaunchPad My Apps screen. The missing apps are assigned by Roster Server. This issue does not impact apps assigned by LaunchPad profiles, groups, or users. The root cause appears to be related to a caching issue. The team is aware of the issue and started a rebuild of the cache in Roster Server for those customers.

Please get in touch with us at helpdesk@classlink.com if Roster Server assigned apps are missing.

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