Outage in Classy

Virtual Terminal processing currently inaccessible

Resolved Minor
November 11, 2025 - Started 26 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports that Virtual Terminal is currently inaccessible and users are running into errors when processing transactions. Our team is actively investigating and will provide updates when available.

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/11/2025 05:39PM

We have confirmed the fix in place has resolved the incident, and have put additional preventative measures in place to ensure the service's future stability and reliability. Transactions made through Virtual Terminal will now process without issue

MONITORING 26 days ago - at 11/11/2025 05:01PM

A fix for the Virtual Terminal has been put in place and we are continuing to monitor to validate results. We will post a final update once we are confident of a full resolution.

IDENTIFIED 26 days ago - at 11/11/2025 04:24PM

Our team has identified a potential root cause and have currently mitigated the issue. We are still actively investigating and will provide a an update once this has been resolved.

INVESTIGATING 26 days ago - at 11/11/2025 03:57PM

We have received reports that Virtual Terminal is currently inaccessible and users are running into errors when processing transactions. Our team is actively investigating and will provide updates when available.

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