Outage in Classy

ACH Donation Errors

Resolved Major
December 31, 2025 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are actively investigating reports of donors receiving an error when attempting to donate via ACH. Credit card processing and other donation methods are not affected. Our team is investigating and working urgently with our partners at Stripe. We will provide an update as soon as it's resolved.
Components affected
Classy Stripe

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/31/2025 08:34PM

Stripe has implemented a fix for the issue that temporarily impacted donors who attempted to give via ACH, and our team has confirmed that the issue has been fully resolved. Donors can now successfully donate via ACH, along with all other payment methods. This incident is now resolved and we will continue to monitor closely.

MONITORING 6 days ago - at 12/31/2025 07:49PM

A fix for ACH transactions temporarily being blocked has been put in place by Stripe and we are currently monitoring to validate results. Credit card processing and other donation methods continue to perform as expected. We will provide an update as soon as we can confirm that this issue has been resolved.

IDENTIFIED 6 days ago - at 12/31/2025 07:08PM

Stripe has identified the root cause of ACH transactions being blocked and is actively working on implementing a fix for the issue. Credit card processing and other donation methods are not affected. We will provide an update as soon as we can confirm that this issue has been resolved.

IDENTIFIED 6 days ago - at 12/31/2025 06:08PM

We have identified the issue and are actively working with our partners at Stripe to resolve this as soon as possible.

INVESTIGATING 6 days ago - at 12/31/2025 05:48PM

We are actively investigating reports of donors receiving an error when attempting to donate via ACH. Credit card processing and other donation methods are not affected. Our team is investigating and working urgently with our partners at Stripe.

We will provide an update as soon as it's resolved.

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