Outage in Claude
iOS Subscription Access Issues
Resolved MinorIncident Report
Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans.
The mobile purchasing bug has been resolved. New purchases going forward will activate plans correctly.
Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.
Components affected
Claude claude.aiLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 12/12/2025 12:04AM
The issue has been resolved. We are working on compensation for impacted users.
MONITORING
3 months ago - at 12/09/2025 11:37PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 12/05/2025 08:34PM
Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans.
The mobile purchasing bug has been resolved. New purchases going forward will activate plans correctly.
Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.
Latest Claude outages
Elevated errors on Claude Sonnet 4.6 - about 16 hours ago
Elevated errors on Claude Haiku 4.5 - about 17 hours ago
Elevated errors on Claude Opus 4.6 - 1 day ago
Elevated errors on Claude Haiku 4.5 - 1 day ago
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