Outage in Claude
Credit purchase issues & delays
Resolved MajorIncident Report
We've received reports that some customers who purchase API or Extra Usage credits are having issues purchasing, and some purchases charged successfully are resulting in significant delay until those customers see the updated credits.
Engineering is investigating.
Components affected
Claude claude.ai Claude console.anthropic.comLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/02/2026 02:08AM
The incident has been resolved
MONITORING
3 months ago - at 02/01/2026 11:47PM
Purchasing has been confirmed working regularly again, since around 2:30pm Pacific Time. Engineers are monitoring to ensure the system stays healthy.
IDENTIFIED
3 months ago - at 02/01/2026 11:08PM
The root cause has been discovered and engineers are working on a fix
INVESTIGATING
3 months ago - at 02/01/2026 09:59PM
We've received reports that some customers who purchase API or Extra Usage credits are having issues purchasing, and some purchases charged successfully are resulting in significant delay until those customers see the updated credits.
Engineering is investigating.
Latest Claude outages
Claude Sonnet 4.5 error spike - about 2 hours ago
Elevated errors on Opus 4.6 - about 9 hours ago
Opus 4.6 elevated rate of errors - 4 days ago
Elevated errors on Claude.ai, API, Claude Code - 5 days ago
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