Outage in ClearFeed

Ticket Sync Issues

Resolved Minor

November 15, 2024 - Started over 1 year ago - Lasted 7 minutes
Official incident page

Incident Report

We are currently experiencing an issue where ticket synchronization between Slack and external ticketing systems is broken for a subset of accounts. Our team has identified the affected accounts and is actively working to resolve the problem. Please note that this issue is isolated to only a small number of accounts and does not impact all users.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/15/2024 07:17PM

We have successfully resolved the issue that caused ticket synchronization between Slack and external ticketing systems to fail for a subset of accounts.

All affected systems are now fully operational.

INVESTIGATING over 1 year ago - at 11/15/2024 07:10PM

We are currently experiencing an issue where ticket synchronization between Slack and external ticketing systems is broken for a subset of accounts. Our team has identified the affected accounts and is actively working to resolve the problem.

Please note that this issue is isolated to only a small number of accounts and does not impact all users.

Latest ClearFeed outages

Event Processing Delays - 7 months ago

Failure processing messages with attachments - 9 months ago

REST API Service Disruption - 11 months ago

Delays in processing events - about 1 year ago

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