Outage in Clearhaus

Transaction gateway: Intermittent service disruption for authorization transactions

Resolved Minor
July 03, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

From 2023-07-03T18:30:13Z to 18:48:41Z today, we saw an intermittent increase in timeouts towards our upstream service provider affecting authorizations and voids. Mastercard credits were also impacted. Other transactions like captures and refunds were not impacted. The issue appears to have subsided, but we will continue to monitor the situation and post another announcement should the issue reemerge.
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/03/2023 07:56PM

No further timeouts have been observed. We have been in contact with our service provider and confirmed all systems to be operational. We apologize for the inconvenience.

INVESTIGATING over 2 years ago - at 07/03/2023 07:04PM

From 2023-07-03T18:30:13Z to 18:48:41Z today, we saw an intermittent increase in timeouts towards our upstream service provider affecting authorizations and voids.

Mastercard credits were also impacted. Other transactions like captures and refunds were not impacted.

The issue appears to have subsided, but we will continue to monitor the situation and post another announcement should the issue reemerge.

Latest Clearhaus outages

Merchant API: Degraded performance - about 1 year ago
Connectivity issue towards upstream - about 1 year ago
Visa DK issuing BIN6 457153 partly dysfunctional - about 1 year ago
Transaction gateway: Visa credit and debit transaction outage - over 1 year ago
Transaction gateway: Declined Visa authorizations - over 1 year ago

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