Outage in Clearhaus

Merchant API: Degraded performance

Resolved Minor
October 31, 2024 - Started about 2 months ago - Lasted 8 days
Official incident page

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Outage Details

Due to a service provider we experiencing degraded performance in the Merchant API. This does not affect our ability to process transactions.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/08/2024 09:16AM

After taking remedial action, performance of the degraded components has returned to normal during the course of the week.

Additionally, we have taken measures to improve visibility into the affected systems in order to strengthen our infrastructure and prevent similar events in the future.

We are in contact with the service provider to continue to investigate the root cause of the issue and explore additional measures to increase the robustness of our systems.

INVESTIGATING about 2 months ago - at 10/31/2024 04:09AM

Due to a service provider we experiencing degraded performance in the Merchant API.

This does not affect our ability to process transactions.

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