Outage in ClearlyIP

XCast Webphone experiencing issues with connecting for users

Resolved Minor
July 24, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with the XCast Webphone, attendant console and acd monitor having a spinning red circle and not connecting. This is NOT affecting calls.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/24/2025 06:23PM

All web services are back online.

IDENTIFIED 3 days ago - at 07/24/2025 06:05PM

ACD Monitor is online.

IDENTIFIED 3 days ago - at 07/24/2025 05:57PM

Web Phone and part of the attendant console are up, still working on the ACD Monitor and Conference Monitor.

INVESTIGATING 3 days ago - at 07/24/2025 04:41PM

We are currently investigating an issue with the XCast Webphone, attendant console and acd monitor having a spinning red circle and not connecting. This is NOT affecting calls.

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