Outage in ClearlyIP
XCast Webphone experiencing issues with connecting for users
Resolved MinorIncident Report
We are currently investigating an issue with the XCast Webphone, attendant console and acd monitor having a spinning red circle and not connecting. This is NOT affecting calls.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/24/2025 06:23PM
All web services are back online.
IDENTIFIED
3 months ago - at 07/24/2025 06:05PM
ACD Monitor is online.
IDENTIFIED
3 months ago - at 07/24/2025 05:57PM
Web Phone and part of the attendant console are up, still working on the ACD Monitor and Conference Monitor.
INVESTIGATING
3 months ago - at 07/24/2025 04:41PM
We are currently investigating an issue with the XCast Webphone, attendant console and acd monitor having a spinning red circle and not connecting. This is NOT affecting calls.
Latest ClearlyIP outages
Upstream vendor impact on portals - 30 days ago
Inbound and outbound calling issues and web assets down - about 1 month ago
Intermittent calling issues with Clearly Cloud USA - 2 months ago
Intermittent audio issues with Clearly Cloud USA - 4 months ago
Clearly Cloud USA registration issues - 5 months ago
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