Outage in Cleeng

ChurnIQ - Snowflake Outage

Resolved Minor
December 16, 2025 - Started about 24 hours ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently experiencing an external outage with Snowflake. Due to this, you may experience delayed visibility for the most recent data. The last successful data refresh occurred at 12:01 AM CET on December 16, 2025. As of 05:04 UTC, Snowflake has developed a fix and is preparing it for deployment. Snowflake estimates that the service will be restored within the next 5 hours.
Components affected
Cleeng ChurnIQ

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 12/16/2025 05:03PM

This incident has been resolved.

IDENTIFIED about 20 hours ago - at 12/16/2025 12:44PM

Snowflake has provided an updated timeline, with service estimated to be restored by 3:00 PM UTC.

We will continue to monitor and share further updates.

IDENTIFIED about 24 hours ago - at 12/16/2025 08:49AM

We are currently experiencing an external outage with Snowflake.

Due to this, you may experience delayed visibility for the most recent data.

The last successful data refresh occurred at 12:01 AM CET on December 16, 2025.

As of 05:04 UTC, Snowflake has developed a fix and is preparing it for deployment.

Snowflake estimates that the service will be restored within the next 5 hours.

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We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards - 12 months ago
Delayed customer email delivery - about 1 year ago

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