Outage in Cleeng
Delayed reporting data and scheduled exports
Resolved MinorIncident Report
A connection error between transctional database and reporting datalake in our data pipeline is preventing operational data from reaching our reporting environment.
Affected:
• Only reporting data is impacted. ChurnIQ dashboards are not refreshed since 00:30 CET
• Scheduled 6-hourly data exports may be delayed
Not affected:
• Sign-up, checkout, payments, entitlements and the Core API are operating normally. Cleeng operational platform works normally.
• All transactions continue to be recorded correctly in the platform
Data is not being lost or corrupt. Once the connection is restored, the backlog will be processed and dashboards and exports will catch up automatically.
Support team of the vendor that supports the pipeline is working to restore the connection.
Components affected
Cleeng ChurnIQTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/26/2026 08:55AM
The connection between the two data sources was resolved around 4:50 in the morning. Everything is working as expected now.
IDENTIFIED
6 days ago - at 09/26/2026 12:49AM
A connection error between transctional database and reporting datalake in our data pipeline is preventing operational data from reaching our reporting environment.
Affected:
• Only reporting data is impacted. ChurnIQ dashboards are not refreshed since 00:30 CET
• Scheduled 6-hourly data exports may be delayed
Not affected:
• Sign-up, checkout, payments, entitlements and the Core API are operating normally. Cleeng operational platform works normally.
• All transactions continue to be recorded correctly in the platform
Data is not being lost or corrupt. Once the connection is restored, the backlog will be processed and dashboards and exports will catch up automatically.
Support team of the vendor that supports the pipeline is working to restore the connection.
Latest Cleeng outages
ChurnIQ - Cleeng Dashboard Sandbox environment - 23 days ago
Delayed Data Refresh - about 2 months ago
Checkout Service Interruption - 2 months ago
Checkout & Widgets - Service Degradation - 3 months ago
Delays in 2FA Email Delivery - 3 months ago
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